CUSTOMER RESOURCES 2017-06-08T14:59:17+00:00

Resources

Get the support you need.

The SkyFiber network is composed of a team of US based specialists who are ready to help in any way needed. We focus on customer support and make it our priority to serve you the best broadband wireless internet speed for your home or business. If you have any questions or concerns, please do not hesitate to contact us.

Client Dashboard

Use the client dashboard to register and login for easy account management. Set up new service, update your billing information, and open support tickets 24/7.

Client Dashboard

Performance Tools

Get the best out of your service.

SkyFiber Internet is comprised of a US based support team. We make it our mission to help you find the best internet solutions for you home or business. In the event that you have questions, or run into problems – please do not hesitate to reach out to us.

Speed Test

The smartest and most accurate online bandwidth test. This test measures the data throughput between a computer and a geographic distributed network of servers to calculate how fast broadband speeds are in the real world. The results are not an indication of the actual line speed between the user and the ISP. There are many external factors such as network congestion and routing between multiple networks that can affect individual results, which means the broadband speed test does not necessarily warrant 100% accuracy.

Speed Test

Ping Test

Use ping test to determine the quality of your broadband Internet connection. Streaming media, voice, video communications, and online gaming require more than just raw speed. Test your connection now to get your ping test rating.

Ping Test

FAQs

Get the support you need.

Find the answers to frequently asked questions including support topics, known issues, and work arounds by reading through our support FAQs. Visit the Performance Tools page found in the Customer Resource center and embed speedtest to see how fast your internet is running. If you are still having trouble, contact our US based customer support team anytime.

Absolutely. SkyFiber Internet utilizes WPA2-AES Encrypted fixed wireless, a technology with a proven success history, based on overlaying multiple distinct layers of advanced security protocols to protect your information. Sky Fiber Internet has never had a breach in security.

When an Internet service provider offers “speeds up to” they are offering service on an oversubscribed network with unpredictable download speed and usually slow upload speeds. This is our standard burstable service, with the exception that our burstable speeds will never go below ½ the advertised speed. With our committed rate packages from SkyFiber Internet, you have dedicated bandwidth that delivers the download and upload speeds you purchased.

Yes. SkyFiber Internet business broadband is engineered to provide guaranteed speeds, scalable to GigE. Unlike cable and DSL, which are impacted by customers sharing bandwidth, consumer-driven applications and asymmetrical speeds, SkyFiber Internet delivers business-grade broadband service with guaranteed symmetrical speeds that are designed to handle even your most robust business applications.

SkyFiber Internet has an incredibly stable and reliable network with 99.99% uptime, which is equal to or better than fiber service. Plus, you’ll have the peace of mind knowing you have an SLA that’s second to none, and a 30 Day Assurance Guarantee to back it up.

QoS is important for businesses that utilize real time applications such as VoIP, VPN, streaming media and remote desktop services. QoS allows you to provide different priority to different applications and users, or to guarantee a certain level of performance to a data flow. By prioritizing certain data packets above others, businesses can improve the user experience as well as the efficiency of their broadband connection. Our SkyFiber Internet Enterprise and SkyFiber Internet Private Network services fully support QoS. If you have real time sensitive data requirements that you manage for your LAN, please complete our VoIP utilization form so that we can comply with your prioritization protocol.

SkyFiber Internet has a broadband industry leading SLA that is straightforward and on par with fiber SLAs. It also comes with a 30 Day Assurance Guarantee.

As a broadband service provider, SkyFiber Internet has control over the access and core network. Therefore, the SLA covers your connection until it reaches the first POP to the Internet.

When you transmit data packets over the network, you expect to receive the packets in the same order and with the same timing intervals in which you sent them. Some providers are based on a “best effort” mechanism so your packet arrival timing will be out of sync and longer than it should be. This makes it impossible to run real time services. SkyFiber Internet has engineered its network for very low jitter.

Yes. As a leading ISP for business-grade Internet service, we engineered our service for exceptional performance, so it will support your most robust business applications, including VoIP. With ≥99.99% uptime, and very low levels of latency, jitter and packet loss, plus fullQoS capability, our SkyFiber Internet Enterprise is well suited for VoIP. If you use VoIP, please complete our VoIP utilization form so that we can comply with your prioritization protocol.

SkyFiber Internet provides full duplex Ethernet which allows for sending and receiving packets simultaneously.

Fixed wireless broadband is a proven technology for delivering high speed data utilizing a microwave (wireless) connection between two fixed points. SkyFiber Internet owns and operates one of the largest fixed wireless networks. All IP traffic is transported over SkyFiber Internet’s own fixed wireless, carrier-grade network utilizing high capacity microwave technology.

A Wi-Fi Internet connection comes from a wireless router, which transmits data that has been received from a modem connected to an ISP. Wi-Fi extends connectivity wirelessly a very short range inside a room or small area using best-effort service. Wireless for mobile devices, is delivered by cell phone towers that transmit data via radio waves. These shared airwaves can become congested which leads to slower speeds, packet loss and sometimes lost connections.

Fixed wireless is significantly faster, more reliable and more secure as it is a fixed connection. Your data is transmitted and received through a secure connection between a SkyFiber Internet tower and a dish located on the top of your building. SkyFiber Internet fixed wireless broadband is scalable up to GigE with guaranteed speeds, up and down.

No. Although the service is wireless, SkyFiber Internet only transmits the signal a very short distance, typically from your office to a tall building or nearby mountain top.

No. SkyFiber Internet is a fixed wireless service, which is more reliable, faster and secure than a mobile solution. Additionally, unlike mobile solutions with shared bandwidth that can jam up due to congestion from other customers, your SkyFiber Internet service is dedicated just to you, so you get guaranteed speed and performance that you can rely on.

No. You can safely continue to operate cell phones, wireless networks and portable radios without any interference from SkyFiber Internet equipment. SkyFiber Internet utilizes wireless equipment certified by the Federal Communications Commission for safety and interoperability.

Installation can be complete within two weeks. Under emergency circumstances we can install within 24 hours or less.

No. (Except +100 MPH Winds. SkyFiber Internet business broadband is engineered to perform reliably and dependably every day regardless of weather conditions.

Downloads

Get the support you need.

View available downloads for our customers.  Get product support downloads, mobile apps, desktop apps, and materials.