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The SkyFiber network is composed of a team of U.S. based specialists who are ready to help in any way needed. We focus on customer support and make it our priority to serve you the best broadband wireless internet speed for your home or business. If you have any questions or concerns, please do not hesitate to contact us. Below you can log into your account, request service at your location, and check the speed of your current internet. Any questions? Email us at sales@skyfiberinternet.com.

Customer FAQ

Is SkyFiber Internet service secure?
Absolutely. SkyFiber Internet utilizes WPA2-AES Encrypted fixed wireless, a technology with a proven success history, based on overlaying multiple distinct layers of advanced security protocols to protect your information. Sky Fiber Internet has never had a breach in security.
What does it mean to have guaranteed speed?
When an Internet service provider offers “speeds up to” they are offering service on an oversubscribed network with unpredictable download speed and usually slow upload speeds. This is our standard burstable service, with the exception that our burstable speeds will never go below ½ the advertised speed. With our committed rate packages from SkyFiber Internet, you have dedicated bandwidth that delivers the download and upload speeds you purchased.
Is SkyFiber's business internet faster than cable or DSL?
Yes. SkyFiber Internet business broadband is engineered to provide guaranteed speeds, scalable to GigE. Unlike cable and DSL, which are impacted by customers sharing bandwidth, consumer-driven applications and asymmetrical speeds, SkyFiber Internet delivers business-grade broadband service with guaranteed symmetrical speeds that are designed to handle even your most robust business applications.
How reliable is SkyFiber's business broadband?
SkyFiber Internet has an incredibly stable and reliable network with 99.99% uptime, which is equal to or better than fiber service. Plus, you’ll have the peace of mind knowing you have an SLA that’s second to none, and a 30 Day Assurance Guarantee to back it up.
What does Quality-of-Service mean?
QoS is important for businesses that utilize real time applications such as VoIP, VPN, streaming media and remote desktop services. QoS allows you to provide different priority to different applications and users, or to guarantee a certain level of performance to a data flow. By prioritizing certain data packets above others, businesses can improve the user experience as well as the efficiency of their broadband connection. Our SkyFiber Internet Enterprise and SkyFiber Internet Private Network services fully support QoS. If you have real time sensitive data requirements that you manage for your LAN, please complete our VoIP utilization form so that we can comply with your prioritization protocol.
How does SkyFiber's service agreement compare to others?
SkyFiber Internet has a broadband industry leading SLA that is straightforward and on par with fiber SLAs. It also comes with a 30 Day Assurance Guarantee.
Is the service level agreement applicable to my end-to-end connection?
As a broadband service provider, SkyFiber Internet has control over the access and core network. Therefore, the SLA covers your connection until it reaches the first POP to the Internet.
What is jitter and why should I care about it?
When you transmit data packets over the network, you expect to receive the packets in the same order and with the same timing intervals in which you sent them. Some providers are based on a “best effort” mechanism so your packet arrival timing will be out of sync and longer than it should be. This makes it impossible to run real time services. SkyFiber Internet has engineered its network for very low jitter.
Is SkyFiber internet affected by weather?
No, with the only exception being +100 MPH Winds. SkyFiber Internet business broadband is engineered to perform reliably and dependably every day regardless of weather conditions.
Can I use my SkyFiber connection for VoIP?
Yes. As a leading ISP for business-grade Internet service, we engineered our service for exceptional performance, so it will support your most robust business applications, including VoIP. With ≥99.99% uptime, and very low levels of latency, jitter and packet loss, plus fullQoS capability, our SkyFiber Internet Enterprise is well suited for VoIP. If you use VoIP, please complete our VoIP utilization form so that we can comply with your prioritization protocol.
Is SkyFiber half or full duplex?
SkyFiber Internet provides full duplex Ethernet which allows for sending and receiving packets simultaneously.
What is fixed wireless broadband?
Fixed wireless broadband is a proven technology for delivering high speed data utilizing a microwave (wireless) connection between two fixed points. SkyFiber Internet owns and operates one of the largest fixed wireless networks. All IP traffic is transported over SkyFiber Internet’s own fixed wireless, carrier-grade network utilizing high capacity microwave technology.
What is the difference between wireless and fixed wireless?
A Wi-Fi Internet connection comes from a wireless router, which transmits data that has been received from a modem connected to an ISP. Wi-Fi extends connectivity wirelessly a very short range inside a room or small area using best-effort service. Wireless for mobile devices, is delivered by cell phone towers that transmit data via radio waves. These shared airwaves can become congested which leads to slower speeds, packet loss and sometimes lost connections. Fixed wireless is significantly faster, more reliable and more secure as it is a fixed connection. Your data is transmitted and received through a secure connection between a SkyFiber Internet tower and a dish located on the top of your building. SkyFiber Internet fixed wireless broadband is scalable up to GigE with guaranteed speeds, up and down.
Is SkyFiber internet a satellite connection?
No. Although the service is wireless, SkyFiber Internet only transmits the signal a very short distance, typically from your office to a tall building or nearby mountain top.
Is SkyFiber internet a mobile solution?
No. SkyFiber Internet is a fixed wireless service, which is more reliable, faster and secure than a mobile solution. Additionally, unlike mobile solutions with shared bandwidth that can jam up due to congestion from other customers, your SkyFiber Internet service is dedicated just to you, so you get guaranteed speed and performance that you can rely on.
Will a SkyFiber link interfere with other wireless signals?
No. You can safely continue to operate cell phones, wireless networks and portable radios without any interference from SkyFiber Internet equipment. SkyFiber Internet utilizes wireless equipment certified by the Federal Communications Commission for safety and interoperability.
How to schedule an installation?
Installation can be complete within two weeks. Under emergency circumstances we can install within 24 hours or less.